FAQ

How often shall I sync all my data with SaltEdge ?

Salt Edge regularly updates all the data in the system, that is why we recommend synchronizing your data with the data Salt Edge provides you.

Our data is being updated on the following basis:

  • countries - rarely, maximum once per day;
  • currencies - rarely, maximum once per day;
  • currency rates - everyday, at 12:00 UTC;
  • categories - updated only on a new API version release;
  • providers and provider fields - new providers are added frequently, but the providers or their fields are updated rarely (around 10 changes per month, mostly on bank interface update). We recommend updating the providers and their fields once a day.

What is your pricing policy ?

Information about Salt Edge pricing policy can be found on the Terms of Service page.

An app can have many customers, with each customer being able to connect to financial institutions. The price includes the automatic categorization, the customer support forum and the support from our team.

If your app would benefit from a different pricing structure, you can always contact us.

How does login refresh work?

Automatic data refresh works for every login, except the ones that satisfy any of these conditions:

  • If there was an error introducing your client’s credentials to login (InvalidCredentials) - in this case the login will be set as inactive (due to the old credentials being wrong);
  • If less time time than shown in provider.refresh_timeout (usually 1 hour) passed between the updates;
  • If the login credentials have not been saved (store_credentials flag is set to false);
  • If the provider.mode field is set to file.

Are the logins automatically refreshed?

Salt Edge regularly updates all the logins that satisfy the following conditions:

If these conditions are met, the login will be updated according to the time specified in refresh start time in the local time of the country the login belongs to.